FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Are your products tested on animals?


No, we are a cruelty- free company. We do not test our products on animals.




Can I cancel my order once I made a purchase?


No. Orders cannot be cancelled or altered after being placed.




What happens if my order is returned to sender?


If your order is returned to sender, you will be contacted via email and prompted to purchase a reship fee. If you choose not to purchase a reship fee, you will be issued a store credit in the full amount of your order, minus the shipping cost. Klubhouse Kosmetics is not responsible for any shipment issues caused by USPS. We also do not offer refunds.




Can I get a refund, if I gave a incorrect address?


No. Unfortunately, a refund cannot be granted.




Does the eye shadow cellphone case for iPhone 11 Pro Max also fit iPhone 11?


No, it does not. However, there are alternate phone models available for our cases.